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Expert Support Solutions for Startups & Established Businesses
Katico provides a comprehensive suite of services designed to optimize your support system, from in-depth evaluations and software selection to knowledge management that fuels AI-powered chatbots and knowledge bases. We empower businesses of all sizes to achieve greater efficiency, reduce costs, and improve customer satisfaction.
Knowledge Management for AI
Your AI is only as good as the knowledge it runs on. We make sure it has the right information — structured, reliable, and continuously updated.
Key Benefits
Accuracy That Scales: We ensure your AI chatbot and systems pull answers from clear, well-structured knowledge reducing errors and improving response times.
Always Up to Date: Your knowledge base evolves with your business. We keep it fresh and relevant so outdated information never undermines performance.
Smarter Chatbot Performance: By analyzing real user interactions, we pinpoint gaps and refine content, making your chatbot more effective and user-friendly over time.
Support System Audit & Optimization
Whether you need a quick audit or a full optimization, Katico helps you uncover what’s slowing down your support systems and fix it.
Key Benefits
Clarity on What’s Working (and What Isn’t): We highlight strengths and pinpoint the gaps holding your helpdesk and knowledge base back.
Actionable Roadmap: Get unbiased, practical recommendations you can use to prioritize improvements and plan investments.
Efficiency Without Extra Overhead: Our optimization work streamlines processes and knowledge use, helping your team handle more without simply adding more people.
Flexible Engagement: Choose between a standalone audit with recommendations or a full optimization project with our experts by your side.
Support System Setup
Choosing and implementing the right helpdesk or knowledge base is only half the battle — making it work for your people is what matters.
Key Benefits
All-in-One Support System Setup: We cover every step — evaluation, tool selection, implementation, and knowledge management — so you don’t have to juggle multiple vendors or risk costly missteps.
Efficient Operations, Lower Costs: By designing processes around your real needs, we help your team handle more with less rework, fewer support tickets, and minimal need for extra staff.
Adoption That Sticks: We don’t just implement, we work with your teams to ensure smooth adoption, clear documentation, and long-term success.
Future-Proof Foundation: Your system is built to grow with you, so scaling doesn’t mean constant re-implementation.
Managed Support Services
Building and running a high-performing support team takes time and expertise.
Key Benefits
Beyond Traditional Outsourcing: We provide skilled experts, not just headcount. Every team member is trained to work within your systems, processes, and brand voice.
Unique Onboarding Process: Before joining your project, Happiness Heroes train on real case scenarios. This ensures they’re prepared to handle actual issues with accuracy, empathy, and confidence from day one.
Knowledge Built In: Our Knowledge Managers ensure your support systems stay up to date, feeding both your helpdesk and AI with accurate, usable content.
End-to-End Team Management: From recruitment and onboarding to performance monitoring and process improvement, we handle the details so you can focus on strategy.