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ABOUT US
Your Expert Partner in Building Winning Support Systems
Katico is a team of highly skilled professionals, fueled by a passion for empowering businesses. Founded in 2021 by a group of talented young Ukrainian women, we bring a unique blend of expertise to the table. We leverage data-driven insights and a human-centric approach to design and implement exceptional support systems.
Our Values
Everything We Do, We Do with Care
We care about our interactions with the team and the clients, and we appreciate our differences
We Respect Ourselves and Our Clients
We don’t bullshit, we don’t assume that the client is always right, we don’t put work before ourselves and our needs
We Always Get to the Core
We are not afraid to challenge ideas, with respect and care, and ask tough questions
Our Good Enough is Damn Good
No use in focusing on perfection, it’s impossible, we make sure that Katico delivers high-quality results in everything we do
The Katico Team
Passionate Experts Delivering Exceptional Service
Kate Shelest
Co-Founder & CEO
Kate Shelest
Co-Founder & CEO
Kate Shelest, Katico's Co-Founder and CEO, spearheads the company's success with her visionary thinking and extensive experience in the industry. As a former Head of Customer Support and Director of Support Operations across various sectors, Kate has a proven track record of building support departments from the ground up and optimizing existing teams. Her expertise lies in establishing the core systems and processes crucial for delivering exceptional customer support. Kate fosters a leadership style that empowers talent and creates a supportive environment where individuals can flourish and provide outstanding service to clients.
Kateryna Babenko
Co-Founder & Data Analyst
Kateryna Babenko
Co-Founder & Data Analyst
Kateryna Babenko, Katico's Co-Founder and Data Analyst, holds a certification from Harvard Online and is passionate about leveraging data to drive business growth. With her expertise in descriptive statistics, uncovering business insights, and text and process mining, Kateryna delves deeply into help desk and knowledge base performance. She utilizes tools like R programming and business intelligence (BI) to provide actionable insights, maximize the value of implementation tasks, and gain a thorough understanding of the systems at their core.
Iryna Ostapenko
Knowledge Manager
Iryna Ostapenko
Knowledge Manager
With experience as a Tech Writer in the IT industry and a Knowledge Management Specialist in the veterinary industry, Iryna excels in managing and distributing large amounts of data and information effectively. Her expertise in creating and managing knowledge bases, developing content management systems, and implementing policies and procedures ensures that information is properly organized, stored, and distributed for the benefit of organizations and their stakeholders.
Inna Bredunova
Change Support Agent & Social Media Manager
Inna Bredunova
Change Support Agent & Social Media Manager
Multi-talented member of our team, excelling in both Change Support and social media management. Inna prioritizes efficient ticket management, aiming for swift resolutions and minimizing workload on other teams. Her proactive analysis often leads to solutions, reducing the need for escalation. But Inna's talents extend beyond the Helpdesk. She also manages Katico's social media presence on LinkedIn and TikTok. Inna leverages these platforms to share our expertise in an engaging way, injecting her vibrant personality to connect with our audience and build a strong online community.
Elmira Hallaieva
Change Support Agent
Elmira Hallaieva
Change Support Agent
Dedicated Change Support Agent, bringing a helpful and positive approach to user interactions. She expertly navigates the Helpdesk system, analyzing tickets thoroughly to provide efficient and accurate assistance. Elmira understands the importance of swift resolution, aiming for expert solutions whenever possible to minimize escalations. Her commitment to efficiency ensures users receive prompt attention to their inquiries, keeping them productive and satisfied.
Why Choose Katico
Empower Your Customers, Elevate Your Business with Katico
Future-Proof Support Systems, Built on Data and Expertise
We combine in-depth analysis with our team’s experience to design and implement a support system that scales with your business. From startups building their foundation to established companies seeking optimization, Katico delivers data-driven solutions for long-term success.
From Internal Trust to Customer Delight: A Holistic Approach
Our solutions foster a culture of trust within your organization, empowering employees to deliver exceptional customer service. We create a seamless support experience for your customers, increasing satisfaction and loyalty.
Your Partner for Success: Expertise Across Every Step
Katico doesn’t just offer services – we become your partner in building a winning support system. Our team of passionate experts collaborates closely with you to understand your needs, develop a customized plan, and ensure a smooth implementation for ongoing success.