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Where Support Problems Get Fixed, Live
Fix This Flow is a LinkedIn Live show that takes real business cases submitted by the audience and works through them with an industry expert. In 30–40 minutes, we uncover what’s broken and show practical ways to fix it.
Designed for CX leaders, operations executives, and anyone driving digital transformation in support.
Real cases. Real fixes. No bullshit.
Each episode follows a clear flow: we break down the case, map out the workflow, and bring in live walk-throughs when needed. Guests are founders, product owners, and CX leaders from well-known helpdesk platforms who show the technology in action while Kate connects it to the operational reality. Every episode wraps with a Q&A. You leave with steps you can use right away.
Episode #01
November 7, 2025 | 6 PM CET / 12 PM EST
When Knowledge Exists but No One Uses It
Marty Kausas, Co-Founder & CEO of Pylon
When your knowledge base grows faster than your trust in it, we find out what might go wrong and how to fix it.
Episode #02
November 20, 2025 | 6 PM CET / 12 PM EST
Scaling Seasonal Support Without the Chaos
Mikkel Andreassen, Director of Solutions & CX Advisory at Dixa
When your support team grows faster than your systems, we find out how to scale seasonal staffing without losing consistency.
Episode #03
December 5, 2025 | 6 PM CET / 12 PM EST
Balancing Routine and Complexity in Multi-Team Support
Rachel Hughes, Product at Kustomer
When simple requests and complex cases live in the same inbox, we find out how to keep workflows clear, automated, and connected across every team.
Episode #04
TBA
Details Coming Soon
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